Monday, 9 September 2013
Why do our customers come back to us, again and again...?
One thing that we really pride ourselves on is the regularity with which our customers come back to us again and again, year after year. Whether they need a top up on their existing furniture to accommodate growth and expansion, create a fresh style to revamp their office and head in a new direction, or simply just a few extra bits that they might have overlooked initially - our customers often come back to see what we can do again.
We always love pulling in new customers, but if they never return to us then we're left wondering 'what more could we have done'? Fortunately this isn't a problem we face often! Our customers are regularly delighted by how our sales team go above and beyond to help, and they come back again and again.
In our experience, a quality product range and competitive prices will attract new customers, and high levels of service will keep them coming back. The smooth ordering process makes it easy to place an order, and by having a personal point of contact allows you to remain fully updated on its progress. We're also completely up front about all delivery costs (there are none!), lead times and guarantees - so you don't get any surprises later on!
Most of our furniture has a guarantee of between one and five years, so if there are any slight issues later on then service calls and replacement parts can be arranged without any issues. This protects our customers in the longer term because, whilst issues are rare, moving parts on chairs and drawers etc are always subject to potential problems - and it's important that these are sorted quickly and without hassle for our customers.
If you have any queries about our guarantees, our customer service, or how we can help you to get the most out of your office then make sure you get in touch! We know you'll be delighted with our services, so get in touch and see how we can help you!